top of page


Lawrence PsychAdvisory is headed by Dr Claire Lawrence (BA PhD PGCAP AFBPsP CPsychol), an applied psychologist with over 25 years experience of providing guidance on managing work-related aggression and conflict. Together, she and her network of academics and practitioners, specialise in promoting positive interactions between staff and clients.

Dr Lawrence developed and published the Situational Triggers of Aggressive Response (STAR) scale in 2006. This instrument allows insights into the factors that trigger aggressive thoughts, feelings and behaviours in individuals and teams. Since then, the STAR scale has been translated into eight languages and applied to a wide variety of organisations and settings. Uniquely, LPA provides individual and organisational guidance to pin-point where aggressive triggers lie and offers bespoke solutions.

She has published over 100 empirical evidence-based studies and reviews, and her work has been referenced by others in the field in 4536 publications to date. Lawrence PsychAdvisory is passionate about ensuring advice and guidance is evidence-based and grounded in what is most suited to your particular organisation.

Our previous work with organisations can be seen in the section below.


Our services are tailor-made to the organisations we work with and has included:

Audits of aggressive incidents for:

  • An international pub chain

  • A large city-based bus company

  • NHS paramedic and community services

Strategic services in managing conflict and aggression for a UK-based passenger rail company

Group staff workshops for:

  • An international pub chain

  • A large international pharmacy and retail organisation

  • Adult community services for clients with multiple and complex needs

  • Primary school staff

”The workshop was well adapted to our role with reflective activities and opportunities to talk freely about our own experience. Outstanding.”

Workshop participant

Ring of Light Bulbs
bottom of page